Refund and Returns Policy
Effective Date: 20/10/2024
Hotline: 512-835-1232
Address: 4609 Brentwood Drive, Texas, United States
Email: Contact@ezxcity.com
Website: https://ezxcity.xyz/
At EZxCity, we are committed to ensuring that our customers are fully satisfied with their purchases. If, for any reason, you are not completely satisfied with a product, we offer a comprehensive refund and returns policy to give you peace of mind when shopping with us. Please take a moment to read through our refund and return conditions.
1. Conditions for Refund and Returns
To be eligible for a return, the item must meet the following criteria:
- Original Condition: The item must be unused, in the same condition as received, and in its original packaging.
- Receipt or Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Return Window: Returns must be initiated within 30 days of the original purchase date.
2. Non-Returnable Items
Certain items are exempt from being returned:
- Perishable goods such as food, flowers, or plants.
- Personal care items such as undergarments and beauty products.
- Gift cards and downloadable software products.
- Any product that is not in its original condition or is damaged due to improper handling or use.
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team at Contact@ezxcity.com or via our hotline at 512-835-1232 within the return window.
- Provide the order number, a description of the issue, and photos (if applicable).
- Our team will guide you through the return process, including providing instructions on how to ship the item back to us at 4609 Brentwood Drive, Texas, United States.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will automatically be applied to your original method of payment within 5-7 business days.
5. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check your bank account again. If the issue persists, contact your credit card company or bank, as there may be processing delays. If you have done all of this and still have not received your refund, please contact us at Contact@ezxcity.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at Contact@ezxcity.com to arrange the exchange.
7. Shipping Costs for Returns
Customers are responsible for covering their own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Sale Items
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.