Shipping Policy

Effective Date: May12, 2025

Thank you for shopping with EZXCITY.
This Delivery Policy explains how we handle the processing, shipping, and delivery of your orders placed on https://ezxcity.com.

By placing an order, you agree to the terms outlined below.

1. Processing Time

  • Orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment has been successfully received and verified.

  • Orders placed after business hours, on weekends, or holidays will be processed on the next business day.

2. Shipping Methods and Timeframes

We offer various shipping options to meet your needs:

 

Shipping Method Estimated Delivery Time
Standard Shipping 5–10 business days
Expedited Shipping 2–5 business days
International Shipping 7–21 business days

Delivery times are estimates and may vary based on destination, carrier delays, or unforeseen circumstances.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Promotional offers, such as free shipping, will be applied automatically if available.

4. Delivery Locations

  • EZXCITY ships to addresses within the United States and selected international countries.

  • Please ensure that the shipping information provided is accurate.
    We are not responsible for orders delivered to incorrect addresses supplied by the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with:

  • Tracking number

  • Estimated delivery date

  • Carrier information

You can use the provided tracking number to monitor your shipment status online.

6. Delivery Issues

If your order:

  • Is delayed: Please allow additional time during peak seasons or due to external factors.

  • Is marked as delivered but not received: Please first check with neighbors or your local carrier office. If you are unable to locate your package, contact us promptly at Contact@ezxcity.com.

  • Is damaged during transit: Please contact us within 48 hours of delivery with photos and a description of the damage.

We will assist you in resolving delivery issues as quickly as possible.

7. International Deliveries

  • International shipments may be subject to customs duties, taxes, or import fees upon arrival.

  • These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

  • Customs processing may also cause delivery delays, which are beyond our control.

8. Changes and Cancellations

Once an order has been processed and shipped, we cannot make changes to the shipping address or cancel the order.
If you need to update your information, please contact us immediately after placing your order.

9. Contact Information

For any questions about our Delivery Policy or shipping inquiries, please contact:

EZXCITY
📍 Address: 4609 Brentwood Drive, Texas, United States
📞 Hotline: 512 – 835 – 1232
📧 Email: Contact@ezxcity.com
🌐 Website: https://ezxcity.com