Shipping Policy – EZXCITY
Effective Date: March 6, 2025
1. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (US) | 3-7 business days | Free on orders over $50, otherwise $5.99 |
| Express Shipping (US) | 1-3 business days | $14.99 |
| International Shipping | 7-14 business days | Calculated at checkout |
- Delivery times may vary due to carrier delays, customs processing, or high-demand seasons.
3. Tracking Your Order
- A tracking number will be provided via email once your order has been shipped.
- You can track your package through the carrier’s website.
4. International Shipping
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Some regions may experience longer delivery times due to customs clearance.
5. Address Accuracy & Undeliverable Packages
- Please ensure your shipping address is accurate and complete before placing your order.
- EZXCITY is not responsible for delays or losses due to incorrect addresses.
- If a package is returned due to an undeliverable address, customers may be required to cover reshipment costs.
6. Lost or Delayed Shipments
- If your package has not arrived within the estimated timeframe, please check your tracking details.
- For assistance, contact our customer support team at contact@ezxcity.xyz.
7. Changes & Cancellations
- Orders can be modified or canceled within 12 hours of placement.
- Once an order is shipped, we cannot make changes or cancellations.
8. Contact Us
For any shipping-related inquiries, please reach out to us:
- Address: 1076 Ripple Street, Sanford, Michigan, United States
- Phone: 989-687-8888
- Email: contact@ezxcity.xyz
- Website: https://ezxcity.xyz/